Returns & Exchanges

Given the nature of AYAFUYA pieces, all sales are final

 

Exchanges:

  • Items purchased at AYAFUYA are eligible for an exchange
  • Returned items must be unworn, unwashed, with all original tags attached in order to be exchanged for another item
  • Depending on the nature or reason for exchange, AYAFUYA may cover the cost of shipping
  • For hygienic reasons, sunglasses, socks, hats, underwear and earrings cannot be returned or exchanged
  • To start the exchange process, please contact orders@ayafuya.co with your order number, reason for exchange, shipping address and item you wish to replace your order with 

 

Cancelling an Order:

  • If you would like to cancel an order that hasn't been shipped yet, please contact orders@ayafuya.co and be sure to include your order number 
  • If your order has already been shipped unfortunately you will only be eligible for an exchange, please see the above "Exchanges"
  •  If you have received an incorrect item, please contact orders@ayafuya.co immediately with your order number

 

Amending an Order:

  • If you would like to amend an order that hasn't been shipped yet, please contact orders@ayafuya.co as soon as possible and be sure to include your order number 
  • If you want to amend an order that has been shipped please see the above "Exchanges"

 

Other/Questions:

  • For any questions or general queries please contact orders@ayafuya.co or contact@ayafuya.co 
  • If you have received a damaged or incorrect item, please contact orders@ayafuya.co immediately with your order number
  • For damaged items please include images

 

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